Terms & Conditions

Please read the following carefully. Your use of the Crownbrush web site (crownbrush.co.uk) and the purchase ("Order") of products ("Product") from it means that you ("You" ) agree to these terms and conditions ("Terms").

Shopping with Crownbrush

An Order for Product can be made:

• online via this website

When an Order for Product is made by you in any of the ways described above You are offering to buy for the price stated, subject to these Terms.

We will confirm receipt of your Order, and provide you with any further information as necessary, by email, telephone, fax or post.

We may cancel any Order and not supply Product if it is reasonable to do so and may change or discontinue the availability of Product at any time at our sole discretion. If an Order is cancelled, any payment made will be refunded in full.

Any discrepancies must be reported within 48 hours of receipt of order.

Returns

Returns are accepted providing that they are in their original packaging and have not been used. They must be returned with 14 days of receipt for a full refund to be made. Please allow up to 14 days for the adjustment on to the account. All postage is paid by the customer. We always recommend that you return the item via registered mail as we are unable to help or assist if the item doesn’t make it back to us.

Payment

All Orders are priced in and are payable in UK Sterling. All Orders must be paid for in full before despatch. Orders can be paid for by credit card, debit card or Paypal

• Orders may be processed online, using a credit or debit card (currently VISA, MasterCard, Delta and Switch/Solo) and Paypal. We aim to debit money from your account within one working day after receiving your Order. All our Credit/Debit card transactions are processed by Streamline

Merchant Services

• Streamline Merchant Services use a highly secure encryption system to ensure your transaction is private and protected. Your credit/Debit card company may also do security checks to confirm it is you making the Order.
• All Order details and invoices will be sent with the Parcel.

Pricing and Availability

The prices for Product are as stated on the Crownbrush.co.uk Web site. All Product are in stock unless otherwise stated.

Delivery

We deliver to destinations inside and outside the UK.

For Orders to UK destinations:

• If you order online Postage and Packing charges are, £3.99 for approx 2 working day delivery charge. Orders over £30 receive free delivery.
• If you order in any other way, please contact us for details of the delivery charges prior to Ordering.
• We aim to despatch all orders within 2/3 working days of payment authorisation/clearance. Orders are dispatched using Royal mail recorded delivery. In most circumstances products should reach delivery destination in the UK within seven to fourteen days.
• We reserve the right to make part deliveries. Charges for delivery will be governed by, but not limited to, prices ruling at the date of despatch relevant to the delivery mode.

For Orders to destinations outside the UK:

Deliveries for orders within Europe are £6.99 for 3-7 working day delivery charge parcels are delivered using Royal Mails service. For deliveries to countries outside of Europe there is a charge of £15.49.

Privacy Policy

Privacy Notice 

This privacy notice aims to give you information on how Crownbrush collects and processes your personal data through your use of this website (regardless of where you visit it from), including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition. This website may also include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

DATA WE COLLECT

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

• Identity Data includes first name, last name, username or similar identifier, marital status, title, date of birth and gender.
• Contact Data includes billing address, delivery address, email address and telephone numbers.
• Financial Data includes bank account and payment card details.
• Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
• Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
• Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
• Usage Data includes information about how you use our website, products and services.
• Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences. 

We do not collect any “Special Categories” of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

Where we need to collect personal data under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

Outside the terms of a contract we have with you, we have identified a legitimate commercial interest to process data. If you wish to find out more about this, please get in touch with us.

HOW IS IT COLLECTED?  

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by corresponding with us by post, phone, and email or otherwise. This includes personal data you provide when you

- apply for our products or services;
- create an account on our website;
- subscribe to our publications;
- request marketing to be sent to you;
- enter a competition, promotion or survey;
- give us feedback.

Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.

HOW WE USE YOUR PERSONAL DATA  

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Where we need to perform the contract we are about to enter into or have entered into with you.
• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Where we need to comply with a legal or regulatory obligation.

PURPOSES FOR WHICH WE WILL USE YOUR PERSONAL DATA  

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

MARKETING  

We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.

You will receive marketing communications from us if you have requested information from us or purchased something from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.

You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time. Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase.

COOKIES  

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' option.

DISCLOSURES OF YOUR PERSONAL DATA  

Data will be stored within our Shopify e-commerce platform which we use process your order and monitor your order history. Your payment details are securely stored with Shopify. We use MailChimp to send our newsletters. Mailchimp is based in the US and therefore subject to EU/US Privacy Shield requirements. This is currently under review, but Mailchimp have published assurance that their data security measures are GDPR compliant.

We do not transfer your personal data outside the European Economic Area (EEA). If Crownbrush is taken-over or merges with another business, personal data held may be disclosed to the new business owners.

DATA SECURITY  

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

YOUR LEGAL RIGHTS  

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:

- Request access to your personal data
- Request correction of your personal data.
- Request erasure of your personal data
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.

- Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We try to respond to all legitimate requests within one month.

This website is operated by Crownbrush Limited, registered in England and Wales with the company number 07685877 whose registered office is Reigate Business Mews, 51b Albert Road North, Reigate, Surrey, RH2 9EL.

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance: info@crownbrush.co.uk

Trademarks

You may not at any time alter or deface any trademark with the intent of attaching any other trademark or distributing the goods without trademark without the express prior written consent of Crownbrush.

Governing Law and Jurisdiction

English Law will govern contracts between Crownbrush and You.

Any disputes will be submitted to the non-exclusive jurisdiction of English Law.